The best things your team members can say

2019-10-08T19:05:39-04:00

7 great phrases to say to patients What are the best things your team member can say? Confident, helpful, comforting words make the world go ’round. People need to be guided. They need a little help. They need support. Especially when [...]

The best things your team members can say2019-10-08T19:05:39-04:00

Dental Practices: You Need a Membership Program

2019-08-23T10:25:57-04:00

How a membership program will benefit for your practice For dental practices, we’re seeing more membership programs and plans pop up. Why? Because they work! Think about it: Stitch Fix, Dollar Shave Club, Whole30, Weight Watchers, Sam’s Club, the rewards [...]

Dental Practices: You Need a Membership Program2019-08-23T10:25:57-04:00

“Social media looks easy. Maybe a team member can handle it.”

2019-10-08T19:11:51-04:00

Medical practices: Trust your social media to an expert! “Instagram looks easy. Maybe a team member can handle it.” If this thought has crossed your mind, this post is for you. Even if your billing coordinator is really good at Twitter [...]

“Social media looks easy. Maybe a team member can handle it.”2019-10-08T19:11:51-04:00

Capture the moment.

2019-10-08T19:14:07-04:00

Don’t let them leave. Capture the moment.  Have you ever found that if you don’t write something down, or do it immediately, it disappears from your brain?Perhaps this is happening now more than ever because of the instant culture we [...]

Capture the moment.2019-10-08T19:14:07-04:00

Not-so-great moment? We got you.

2019-10-08T19:26:34-04:00

Bad stuff? We can handle that too. When times are rough, VCG wants you to know, we got you. A longtime client of ours, Parks Orthodontics, had a practice bird—who for 25 years—was part of their remarkable patient experience. Unfortunately [...]

Not-so-great moment? We got you.2019-10-08T19:26:34-04:00

Negative reviews are like candy

2019-10-08T19:28:45-04:00

The power of correction - Discuss bad reviews You may not like reading a negative review. You may not agree with it. But if you’re ignoring the value in feedback—you’re doing your medical practice a huge disservice! When it comes [...]

Negative reviews are like candy2019-10-08T19:28:45-04:00

What’s your magical marketing moment?

2019-10-08T19:34:41-04:00

As a medical practice, it’s your job to provide excellent patient care. But what makes you stand out beyond that is providing a wonderful experience. What is your magical marketing moment? People don’t just want capable medical care. They want to feel cared for and listened to. [...]

What’s your magical marketing moment?2019-10-08T19:34:41-04:00

17 ideas for magical morning huddle

2019-10-08T19:47:53-04:00

What is a morning huddle? Want patients to experience the camaraderie of a unified and cheerful staff? It doesn’t just happen. A little bit of nurturing is necessary to break the ice and generate team spirit—and this is precisely [...]

17 ideas for magical morning huddle2019-10-08T19:47:53-04:00

Orthodontic Practices: 5 Ways to Stay Ahead

2019-10-08T19:48:45-04:00

5 Things that are WORKING for Orthodontic Practices (and yes, we can handle them for you) Ever feel like technology is moving so fast that it’s hard to keep up? Don’t worry—it’s our job to keep upfor you. And today [...]

Orthodontic Practices: 5 Ways to Stay Ahead2019-10-08T19:48:45-04:00

Are you offering Invisalign® First? 

2019-10-08T19:53:42-04:00

Invisalign’s new product, Invisalign® First, is an alternative to palate expanders for children. It’s a unique product that can be used to correct a number of issues in the positioning of growing teeth. It is designed with children in mind. This [...]

Are you offering Invisalign® First? 2019-10-08T19:53:42-04:00